Introduction
Welcome to MatraX Tyres, a brand owned by Alves Bandeira International FZC, part of the Alves Bandeira Group based in Portugal. This Privacy Policy outlines our commitment to protecting the privacy of our users, detailing the collection, use, safeguarding, and disclosure of personal information through our website and online shop. It applies to all personal data processed by MatraX Tyres, across all mediums.
Contact Information
For any questions about this Privacy Policy or our data protection practices, please contact us at:
- Address: SAIF Executive Office P8 01 59, Sharjah, U.A.E
- Email: info@matraxtyres.com
Information We Collect
We collect various types of information for various purposes to provide and improve our service to you:
- Identifying Information
- Technical Information
- Usage Data
- Cookies and Tracking Data
- Account Details
- Communication Data
- Social Media Information
- Payment Information and Shipping Addresses (for online shop transactions)
Purpose of Data Collection
The personal information we collect is used for the following purposes:
- To provide and manage services
- For website optimization and personalization
- For marketing and communication
- To process e-commerce transactions
Legal Basis for Processing
We process personal data based on consent, contractual necessity, legal obligations, vital interests, public tasks, or legitimate interests, ensuring compliance with the GDPR and other data protection laws.
Explicit Consent for Marketing Communications
Users provide explicit consent to receive marketing communications from us. Consent is given through an opt-in mechanism on our website. Users can withdraw their consent at any time via the unsubscribe link in the communication or by contacting us directly.
Data Protection Inquiries
For any questions or concerns regarding our data protection practices or your personal data, please contact:
- Department/Individual: Privacy Compliance Officer
- Address: SAIF Executive Office P8 01 59, Sharjah, U.A.E
- Email: info@matraxtyres.com
Data Retention
Personal data will be retained only for as long as necessary to fulfill the purposes for which it was collected, as well as to comply with legal obligations and resolve disputes.
Security Measures
We employ comprehensive security measures, including SSL encryption, data encryption, access controls, and regular security assessments, to protect personal data.
Third-Party Service Providers and Group Companies
We share personal data with trusted third-party service providers to facilitate our services. Additionally, information may be shared within the Alves Bandeira Group’s companies for operational purposes. All third parties and group companies are required to maintain the confidentiality and integrity of the data, complying with GDPR or equivalent data protection laws.
International Data Transfers
Data may be transferred internationally, including to countries outside the EU/EEA, under safeguards such as Standard Contractual Clauses or adequacy decisions, to ensure GDPR-compliant data protection standards.
Detailed Cookie Policy
Our use of cookies and similar technologies is detailed on our website, including types of cookies, their purposes, and how users can manage preferences.
Consumer Rights
You have the right to access, correct, delete your personal data, restrict its processing, and request data portability. Detailed procedures for exercising these rights can be found below.
How to Exercise Your Rights
To exercise any rights related to your personal data, please contact us via email at info@matraxtyres.com.
Children’s Privacy
Our services do not target children under 16. We do not knowingly collect personal information from children without parental consent.
Links to Other Sites
Our website may contain links to other sites. We are not responsible for the privacy practices of third-party websites.
Cookies and Tracking Technologies
We use cookies and similar technologies for site analytics, personalization, and advertising purposes. Users can manage their preferences through browser settings.
Marketing Communications
Users can opt-in or opt-out of receiving marketing communications from us, with clear instructions provided on how to unsubscribe.
Updates to the Privacy Policy
Significant changes to our Privacy Policy will be communicated to users at least 30 days before taking effect, via email or website notification.
Contact Details for Supervisory Authority
For complaints or concerns, individuals are encouraged to contact their local data protection authority.
Security Measures for E-commerce
We take the security of your personal data very seriously, especially in the context of e-commerce transactions. Our website employs SSL encryption for the transmission of data, and we adhere to PCI DSS standards to ensure secure payment processing.