‍1) Eligibility

• Products: New MatraX passenger car or SUV tyres bought as a set of four (4) on a single invoice from an authorised dealer listed on this page.
• Where: Valid only for purchases made in Taiwan.
• Validity: Campaign is valid until January 31, 2026.

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2) Registration & Certificate

• How to register: Complete the online form and upload a clear photo/PDF of your invoice.
• Deadline: Register within 7 calendar days of the invoice date. Late registrations are not eligible and no certificate will be issued.
• Review: We’ll check the details and may ask for a clearer image or corrections if something is missing or unclear.
• Certificate: If approved, we’ll email you a PDF certificate with a unique Certificate Number.
• Cover period: Begins on your invoice date and ends 6 months from that date.
• Non-transferable: Cover applies only to you and the vehicle you register.

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3) What’s Covered

• Road hazards only: Sudden, accidental damage from potholes, sharp debris or road metal during normal on-road driving.
• Repair first: If the tyre can be safely repaired under recognised standards (e.g., plug-patch in the repairable area), the repair is covered at no cost.
• Replace if not repairable: If the damage is not repairable, MatraX will replace the tyre free of charge with the same pattern/size or the nearest available MatraX equivalent in accordance with these Terms.
• Limit: One (1) repair or replacement per tyre during the 6-month cover; the tyre must pass safety inspection at claim time.

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4) What’s Not Covered

Wear/maintenance related

• Normal or uneven wear, including wear caused by vehicle mechanical irregularities (e.g., incorrect wheel alignment/camber/toe, defective steering geometry outside manufacturer limits, failed wheel balancing).
• Wear or damage caused by failure of a suspension component or shock absorber, or which—in a qualified technician’s opinion—results from lack of proper maintenance.
• Incorrect tyre pressures (under- or over-inflation) or ignoring TPMS warnings.
• Carrying or towing loads beyond manufacturer specifications.
• Tyres that do not match vehicle specifications (size, load/speed rating, run-flat/XL/OE requirements).

Use & application

• Motorsport, track days, racing, pace-making or off-road use.
• MatraX Off-Road tyres including Veragua A/T, Veragua M/T, and Navarra R/T are excluded from this campaign.
• Heavy commercial vehicles.
• Other commercial applications (e.g., driving schools, transportation of goods, delivery/courier, public service vehicles, or vehicles designed to carry more than eight people including the driver).

Incident type

• Fire, any road-traffic accident, or where the vehicle is a total loss.
• Acts of God (e.g., flood, storm), vandalism or theft.

Condition at/after damage

• Any damage pre-existing before cover starts (invoice date) or aggravated by continued driving after the initial failure.
• At the time of damage, tread depth < 2.0 mm across the full tread area of that tyre.
• Tyres with removed/altered serial numbers or other identifying marks.

Documentation/eligibility failures

• Tyres not purchased as a set of four on a single invoice, or not fitted to the registered vehicle.
• Purchases outside the campaign period; registration submitted after 14 days; illegible/altered invoices; suspected fraud or duplicate claims.
• Damage on non-public roads (private tracks, construction sites, etc.).
• Bead/rim damage from mounting/dismounting; sidewall bulges where the tyre remains serviceable; cosmetic damage.

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5) How to Claim

To submit a claim, visit the official MatraX Claim Page at www.matraxtyres.com/tw/road-hazard-cover/claim and complete the online form using either your Certificate Number and your email or phone number.

Once submitted, your request is sent to the dealer where you purchased the tyres for review. You will receive an on-screen confirmation acknowledging receipt of your claim.

After submitting, you must contact or visit the dealer where you replaced your tyres for inspection.

MatraX will coordinate directly with the authorised dealer to verify eligibility and arrange repair or replacement as applicable under these Terms. No cash alternative is provided.

6) Corrections & Re-Issue

• You may request a re-issue of the Certificate only to correct or update new contact details (e.g., email or phone).
• Re-issue provides a new Certificate with an updated Certificate Number; the previous certificate is marked Superseded.
• Re-issue does not extend or reset the cover period (the end date remains tied to the invoice date).
• Changes to other details (vehicle, dealer, invoice data) are not permitted after approval.

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7) Data & Privacy

By registering, you consent to MatraX processing your personal data (including your invoice image) to administer this campaign, verify eligibility, prevent fraud, and support your claim.

MatraX may share this information, where necessary for these purposes, with its affiliated companies, authorised distributors, service providers, and other partners directly involved in managing, promoting, or operating the MatraX brand.

All data is handled in accordance with the MatraX Tyres Privacy Policy.

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8) Other Important Terms

• This Cover is separate from your statutory rights and from the tyre warranty for manufacturing defects.
• We may update or withdraw the campaign if needed for regulatory or operational reasons; certificates already issued remain valid under these Terms.
• Any regional specifics (e.g., eligible sizes or service inclusions) published on this page form part of these Terms.
• Governing law and venue: Defined by the country/region of this campaign.

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